Shipping Policy
Psyche & Stone
Last Updated: 8/25/2026
Processing Time
All orders are processed and shipped within 2 business days of purchase. Business days are Monday through Friday, excluding federal holidays.
Custom orders, including special commissions and personalized items, are shipped within 2 business days of the piece being completed. Estimated completion times for custom orders will be communicated at the time of purchase.
Orders placed on weekends or federal holidays will begin processing on the next business day.
We ship from my studio in Hamilton, New Jersey.
We ship via USPS for domestic orders. The available shipping options and rates for your order will be calculated and displayed at checkout based on your location, package weight, and dimensions.
Domestic Shipping (United States)
Free Shipping
We offer free standard shipping on all domestic orders of $300 or more. Free shipping applies to the continental United States (48 contiguous states). Orders shipping to Alaska, Hawaii, and U.S. territories may incur additional shipping charges, which will be displayed at checkout.
Free shipping is not eligible for international purchases unless otherwise agreed upon by both the customer and Psyche & Stone.
Upgraded Shipping
We offer the option of upgraded and expedited shipping, which can be selected at checkout. Upgraded shipping options and rates vary by carrier and destination.
Estimated Delivery Times (Domestic)
Estimated delivery times begin after your order has been processed and shipped, not from the date of purchase. The carriers provide delivery estimates and are not guaranteed by Psyche & Stone.
Standard shipping within the continental United States typically arrives within 3 to 7 business days after shipment, depending on your location. Expedited and express options are faster, and estimated delivery times will be displayed at checkout when you select your preferred shipping method.
Please note that delivery times may be affected by weather, carrier delays, high shipping volume during holidays, or other circumstances beyond our control.
International Shipping
We ship worldwide. International orders are shipped via USPS or FedEx. The available carriers, shipping options, and rates for your order will be calculated and displayed at checkout based on your destination, package weight, and dimensions. The customer pays the international shipment costs.
Estimated Delivery Times (International)
International orders typically arrive within 7 to 21 business days after shipment, depending on the destination country, the shipping method selected, and customs processing times. Some international deliveries may take up to 30 business days in rare cases.
These are estimates only. Psyche & Stone is not responsible for delays caused by customs processing, carrier delays, or other circumstances outside our control.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT (Value Added Tax), and other fees imposed by the destination country's government and customs authority. These charges are determined by the customs authorities in your country, not by Psyche & Stone, and are the sole responsibility of the buyer.
Psyche & Stone has no control over these charges and cannot predict their amount. We are not responsible for any customs duties, taxes, or fees that may be assessed on your order. We recommend contacting your local customs office before placing an order if you would like to estimate potential charges.
Customs duties and import taxes paid on your order are not refundable by Psyche & Stone in the event of a return, as these fees are collected by your country's government, not by us.
Refusal to pay customs duties or import taxes does not qualify the order for a refund.
Customs Declarations
All international shipments include accurate customs declarations as required by law. Each package is declared with a detailed description of its contents, the value of the goods, and the country of origin. We do not mark packages as "gifts" or understate the value of goods on customs forms, as this is a violation of international trade law.
Tracking and Insurance
Every order shipped by Psyche & Stone includes tracking and insurance.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
All packages are insured for the full value of the order during transit. If your package is lost or damaged in transit, please contact us at ashley@psycheandstone.com, and we will file a claim with the carrier on your behalf.
Shipping to P.O. Boxes and APO/FPO/DPO Addresses
We are able to ship to P.O. Boxes and military APO, FPO, and DPO addresses via USPS. UPS and FedEx do not deliver to P.O. Boxes or military addresses. If your order requires a carrier other than USPS due to size or weight, we may need to ship to a physical street address, such as a FedEx secure pickup location. We will contact you if this applies to your order.
Order Issues
Lost Packages
If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, building management, or your local post office. If you are still unable to locate your package, contact us at ashley@psycheandstone.com within 7 days of the delivery date shown in tracking. We will work with the carrier to investigate and resolve the issue.
If your tracking has not updated for an extended period and the package appears to be lost in transit, please contact us and we will file a claim with the carrier and work with you to find a resolution.
Damaged Packages
If your order arrives damaged, please take photographs of the damaged packaging and the item(s) before discarding any materials. Contact us at ashley@psycheandstone.com within 48 hours of delivery with your order number and photos. We will file a claim with the carrier and arrange a replacement or refund as appropriate.
Please do not discard the packaging or damaged items until the claim process is complete, as the carrier may require inspection.
Incorrect Address
Please double-check your shipping address before completing your order. Psyche & Stone is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.
If you realize your address is incorrect after placing your order, contact us immediately at ashley@psycheandstone.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once the package has been handed to the carrier.
Shipping Restrictions
Certain countries have restrictions on the import of minerals, gemstones, and natural specimens. It is the buyer's responsibility to verify that the items they are ordering can be legally imported into their country. Psyche & Stone is not responsible for shipments that are seized, held, or returned by customs authorities due to import restrictions in the destination country.
If an order is returned to us by customs due to import restrictions, the customer will be refunded the product cost minus the original shipping charges. Return shipping costs incurred by customs returns are not refundable.
Contact Us
If you have any questions about our shipping policy or need assistance with an order, please reach out to us:
Email: ashley@psycheandstone.com
We aim to respond to all inquiries within 1 to 2 business days.